Shipping Policy – Charter Oak LLC

Last updated: 06 April 2026

At Charter Oak LLC, we are committed to providing fast, reliable, and high-quality delivery for all our customers. Below you'll find the details of our shipping policy.

1. Order Processing Times

All orders are processed and shipped within 24 to 48 business hours after payment has been successfully confirmed. Once your order has been shipped, you will receive a confirmation email containing your tracking number and courier information.

2. Delivery Times

Our delivery times vary depending on your location. All times are counted after dispatch (processing takes an additional 1–2 business days):

Region | Estimated Delivery 🇬🇧 United Kingdom | 5–7 business days 🇪🇺 Europe (France, Germany, Netherlands, Belgium…) | 5–9 business days 🇺🇸 United States & Canada | 7–14 business days 🇦🇺 Australia & New Zealand | 7–14 business days 🌍 Rest of the World | 10–20 business days

⚠️ Please note: Delivery times are estimates and may vary due to public holidays, seasonal peaks, or courier delays beyond our control.

3. Shipping Fees

Shipping costs are automatically calculated at checkout before payment confirmation. We offer tracked standard delivery to ensure your order arrives safely and on time.

4. Carriers and Order Tracking

We partner with reliable courier services to guarantee the secure delivery of your purchase. Once your order is shipped, you can track its progress using the tracking link provided in your confirmation email.

5. Shipping Address and Errors

It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate and complete. Charter Oak LLC cannot be held responsible for delays or losses caused by incorrect address information.

If an incorrect address is provided, any re-shipping fees will be at the customer's expense.

6. Lost or Delayed Parcels

If your order has not been delivered within the estimated timeframe, please first check your tracking details. If your parcel is marked as "delivered" but you have not received it, we recommend checking with your neighbours or local postal office.

For further assistance, please contact our customer service team.

7. Damaged Parcels Upon Arrival

If your parcel arrives damaged:

1. Take clear photos of both the packaging and the damaged item.
2. Contact our customer service within 48 hours of delivery.
3. Our team will review your case and offer an appropriate solution — either a replacement or a refund, depending on the situation.

8. Customer Support

For any questions or issues related to shipping or delivery, please contact our customer care team.

Charter Oak LLC