Refund & Return Policy – Truefords Ltd

At Truefords Ltd, we are committed to providing premium-quality products designed to inspire confidence and elegance.

In accordance with UK and EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, except in cases provided by law (for example, products that have been worn, washed, or damaged after delivery).

1. Return Conditions

Returns are accepted if the product:

• Has never been worn or washed,

• Remains in its original packaging,

• Is in perfect, resellable condition.

Any product that has been used, washed, or damaged will not be eligible for a return or refund, except in cases of defects or delivery errors.

2. Return Period

You have 14 calendar days from the date you received your order to notify us of your intention to return it, provided the product meets the above conditions.

3. Return Procedure

To initiate a return, please contact our customer service at:
📧 [support@truefords.com] (replace with your actual support email if different)

Please include in your message:

• Your order number,

• The reason for return,

• Photos of the product in its original, unused condition.

Once your request is approved, we will provide you with the return address and detailed instructions.

Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.

4. Satisfaction Guarantee (in addition to legal rights)

In addition to your legal rights, Truefords offers a “Satisfaction Guarantee” on all shirts.
If, for any reason, you are not fully satisfied with your purchase, contact us within 30 days of receipt.

Our team will review your request within 5–7 business days and may offer a replacement or full refund, depending on the case.

We reserve the right to refuse a refund if:

• The shirt has been visibly damaged, stained, or altered,

• Evidence provided is incomplete or inconsistent,

• The return does not comply with our care and washing guidelines.

5. Damaged Products or Wrong Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery at:
📧 [support@truefords.com]

Attach clear photos showing the issue.
We will arrange a replacement or full refund at no additional cost to you.

Important Notice

This policy applies in compliance with your statutory rights under UK and EU consumer protection laws.
If you have any questions or need assistance, please contact our customer care team.

📧 support@truefords.com
🏢 Truefords Ltd, London, United Kingdom